Privacy Policy
Ali Baba Lebanese Cuisine Pty Ltd (collectively described below as AB) respect the privacy of all our customers and business stakeholders, and are committed to safeguarding the personal information that you provide to us.
AB does not allow any individuals or organisation to analyse public information to be used for economic benefit, to defame AB, incriminate AB or accuse AB of any wrongdoing.
AB is subject to the National Privacy Principles (NPPs), which are contained in the Privacy Act 1988 (Privacy Act).
The NPPs govern how organisations must handle personal information. As AB may collect personal information about you online through our website, this Privacy Policy also outlines our approach to online privacy issues (at clause 6 below). Please read this Privacy Policy carefully as usage of our website is conditional upon you agreeing to be bound by it.
The AB Privacy Policy is organised into the following sections:
- What Personal Information Does AB Collect?
- How is Personal Information Used?
- Will Personal Information be Given to Anyone Else?
- Security of Personal Information
- Access and Correction
- Online Privacy Issues
- Business Stakeholder Contact Information
- How to Contact AB
- Changes to this Privacy Policy and Additional Information
This Privacy Policy has been prepared primarily for our clients and potential clients, who may have questions about how we handle personal information.
However, AB may also handle information about people who are business contacts. AB's handling of personal information about business contacts is discussed at clause 7.
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1. What Personal Information Does AB Collect?
AB has an online parts procurement facility. We provide easy access to a secure, personalised purchasing environment. In the course of providing our products and service to you, AB may collect personal information about you. Personal information is information or opinion about an individual whose identity is apparent, or can reasonably be determined, from the information or opinion. The types of personal information that AB collects will depend on the nature of your dealings with us. AB collects personal information from:
Our Customers
AB may collect personal information about you when you become an AB prospective franchisee, investor or online member. This personal information we collect will include your name, age and/or address, and contact information is optional.
Potential Franchisees & Investors
If you request information from AB (eg by using the websites or by calling), we may collect your contact details, including your name, postal and email addresses and your telephone and fax numbers.
Investors & Business Stakeholders
AB may collect contact information from people with whom it does business (eg contact people in regulatory bodies, external service providers). If you are a business contact of AB, we may collect business contact information about you including your name, your position and the organisation you work for, your business telephone and fax number and your email address. As noted above, AB's handling of business contact information is discussed at clause 7. AB only collects personal information if it is needed for the business purposes described in this privacy policy.
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2. How is Personal Information Used?
If you are a customer, the personal information collected about you by AB is used for the purposes of establishing, administering, operating and maintaining your queries, feedback, employment requests or online membership. This will be explained in the terms and conditions you agree to when you open an account. If we don't collect personal information from you, we will not be able to provide our products and services to you, or provide you with other information you have requested. From time to time we may also use personal information about clients and potential clients to inform you about AB products, services or promotions. If at any time you no longer wish to be notified about new AB products, services or promotions, please let us know. Our contact details are set out in clause 8 of this Privacy Policy.
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3. Will Personal Information be Given to Anyone Else?
Personal information may be disclosed by AB in the following circumstances:
For online members benefits programs. Your information will b disclosed for tailored offers, discounts and invitations.
If you are a customer, AB may disclose personal information to the franchised store to manage your customer experience, complaint or employment request. These disclosures are necessary in order for us to establish and maintain your customer satisfaction. With your consent, AB may disclose your personal information to other third parties who have an alliance with AB. If such alliances are entered into by AB, we will seek your consent prior to personal information about you being disclosed.
Outsourcing
Personal information collected by AB may be disclosed to third parties to whom AB contracts out specialised functions (eg IT systems support, or mail house functions). If AB does disclose personal information to third party contractors under outsourcing or contracting arrangements, AB takes reasonable steps to ensure that those third parties:
comply with the NPPs when they handle your personal information; and are authorised only to use personal information in order to provide the services or to perform the functions required by AB.
Disclosures required or permitted by law
Otherwise, AB will only disclose personal information if you consent, or if this is required by law or otherwise permitted under the Privacy Act. AB does not sell, rent or trade personal information about you to or with third parties.
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4. Security of Personal Information
AB takes reasonable steps to ensure the security of your personal information from such risks as unauthorised access, loss or misuse.
* Online security
All information transmitted to the AB website is stored securely (to the extent possible using existing technology). When you are online, your security is protected through your use of a Username and a secure site Password. When accessing or initiating your transactions over the Internet, all communications with AB are secured through user authentication and 128-bit enabled data encryption.
* Offline security
We utilise "stateoftheart" technology and systems to prevent unauthorised access to the information we hold. Our IT systems are password restricted and comply with relevant security standards. Personal information provided to us in "hard copy" written form is usually stored in locked compacters or filing cabinets. In all cases, access to the personal information we hold about you is restricted to authorised personnel. We take steps to ensure that our staff understand that they must protect your privacy.
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5. Access and Correction
If you are a customer, you already have the right to access your account information at any time, simply by logging into the website. However, you should be aware that there are now new rights of access to personal information under the Privacy Act. Under NPP6, you have the right to request access to the personal information which AB holds about you (although there are some exceptions to this). You also have the right to ask us to update or correct your personal information when it is inaccurate, incomplete or out of date. If you wish to exercise your right under the Privacy Act to seek access to the personal information that AB holds about you, we ask that you contact AB, using the contact details set out in clause 8 of this Privacy Policy.
To summarise, in the first instance, AB will generally provide you with a summary of the information we hold about you. We will assume (unless you tell us otherwise) that your request relates to our current records about you. These current records will include personal information about you which is included in our databases and in paper files (i.e. where the relevant documents have not yet been imaged), and which we may use on a day-to-day basis. To provide you with access to your personal information, AB will ordinarily provide you with a copy of the relevant personal information (ordinarily, a print-out from a database or a photocopy of personal information recorded only in paper form). If personal information about you (for example, your name and address) is duplicated across difference databases or paper files, we will generally only provide you with one printout of this information, rather than multiple printouts.
AB will not charge you for the cost of providing this type of access to these current records. If the personal information we collected about you has been de-identified such that we can no longer identify this information as being about you, you will not be given access to the de-identified information. Generally, AB will endeavor to acknowledge your request for access within 14 days, and to provide you with access within 30 days of the date of receipt of your request. For legal and administrative reasons, AB may also store records containing personal information in its archives. These archives include the images of the hard copy documents described at clause 4 above.
You may seek access to these records held by AB which are not current records, but if you do, please be aware that it may take time to locate these records and we may not be able to respond to your request within 30 days of its receipt by us. Also, in these circumstances we may charge you for the cost of providing access.
AB's Privacy Officer will contact you to discuss how we will handle your request for access to non-current records.
Correction
After we have provided you with access, if you are of the view that the personal information we hold about you is not accurate, complete or up to date, please let our Privacy Officer know. Please use the contact details set out at clause 7 below.
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6. Online Privacy Issues
Online collection of personal and non-personal information
As outlined in the introduction to this policy, AB may collect personal information through our website. For example, if you ask us to open an account, we will collect your name, postal and email addresses, and telephone number. AB may collect nonpersonal information from you by your use of the website. For example, we might track information about the date and time you access our site, the type of web browser you use, and the website from which you connected to our site. Generally, we do not collect information which personally identifies you.
Rather, this information is collected in an aggregate form, e.g. the number of users using different types of web browsers. AB does not match any personal information we have collected about you with the anonymous navigation and other non-personal information which we collect when you visit our website.
Use of information collected online
Generally, AB uses and discloses personal information collected online in the same way as it uses and discloses information collected offline. If we need to disclose personal information about you which we collect online, we will make this clear in the relevant online application form. * Links to other websites
Sometimes our website contains links to third party websites for your convenience and information. When you access a non-AB website, please understand that AB is not responsible for the privacy practices of that site. We suggest that you review the privacy policies of each site you visit
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7. Business Contact Information
Sometimes AB will need to collect personal information about individuals who are not clients. This will usually arise where we collect the name and business contact details of a person who is the contact in a government agency or company with which we deal. AB¹s policy is to only use personal information collected from a non-customer for the main business purpose for which it was collected.
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8. How to Contact AB
The AB Privacy Policy may change from time to time. If you have any questions or comments about the AB Privacy Policy, or if you wish to make a complaint about how AB has handled personal information about you, please contact AB by telephone on (+612) 98 2 98 6 00 between 9 am to 5 pm Monday to Friday; or by facsimile to (+612) 98 2 98 6 11; or by email to feedback@alibaba.com.au ; or by letter to:
Ali Baba Customer Services
29 Williamson Road
Ingleburn NSW 2565 AUSTRALIA
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9. Changes to this Privacy Policy and Additional Information
We strive to comply with any industry privacy codes as and when they are developed. If further privacy legislation and/or self-regulatory codes are introduced, or our Privacy Policy is updated, AB will summarise any modifications or enhancements in this section. Our Privacy Policy was last updated on 28 September 2007.
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